Shipping + TERMS & CONDITIONS
**UPDATED & EFFECTIVE AS OF 11/7/2023**
Shipping / delivery policy
By agreeing to this policy you understand that processing days can range from 5-20 business days as ALL products are made with fresh ingredients made to order & CAN EXTEND DUE TO THE VOLUME OF ORDERS *PLEASE NOTE, WE ARE WORKING FASTLY AND YOUR ORDERS MAY SHIP OUT MUCH SOONER THAN THIS BUT WE DO ASK YOU TO ALLOW US THIS GRACE PERIOD TO DO SO**.
BY PURCHASING, YOU UNDERSTAND SHIPPING AND PROCESSING DAYS ARE DIFFERENT AND THAT DEPENDING ON THE METHOD YOU CHOOSE AT CHECKOUT WILL DETERMINE YOUR TRANSIT TIME NOT THE PROCESSING TIME. YOU UNDERSTAND THAT BUSINESS DAYS AREN'T WEEKENDS YOU AGREE THAT YOU UNDERSTAND THAT WE DO NOT SHIP ON WEEKENDS.
By agreeing to this policy You understand that in any situation an order is lost, stolen, damaged and or returned that you can reach out to our email address hello@emeraldluvsonyx.com , send pictures of proof and we will be happy to assist you in resolving the issue.
Refund policy
During the COVID-19 pandemic we do not accept returns but in the event of a request to cancel your order before we ship your order, please reach out to our email address hello@emeraldluvsonyx.com , send your order number and we will be happy to assist you in a cancellation.
Privacy policy
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program. Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.