Shipping policy

**UPDATED & EFFECTIVE AS OF 11/7/2023**

Shipping / delivery policy 

 By agreeing to this policy you understand that processing days can range from 5-20 business days as ALL products are made with fresh ingredients made to order *PLEASE NOTE, WE ARE WORKING FASTLY AND YOUR ORDERS MAY SHIP OUT MUCH SOONER THAN THIS BUT WE DO ASK YOU TO ALLOW US THIS GRACE PERIOD TO DO SO**.

 

BY PURCHASING, YOU UNDERSTAND SHIPPING AND PROCESSING DAYS ARE DIFFERENT AND THAT DEPENDING ON THE METHOD YOU CHOOSE AT CHECKOUT WILL DETERMINE YOUR TRANSIT TIME NOT THE PROCESSING TIME. YOU UNDERSTAND THAT BUSINESS DAYS AREN'T WEEKENDS YOU AGREE THAT YOU UNDERSTAND THAT WE DO NOT SHIP ON WEEKENDS.

By agreeing to this policy you understand that EmeraldLuvsOnyxLLC is not responsible on the behalf of missing, broken, withheld or stolen items and orders during shipping transit are not required to re-ship or refund due to products being made to order . You understand that EmeraldLuvsOnyxLLC is not responsible for mistakes with the shipping carrier and is not to be held accountable and that you MUST contact USPS to file a dispute in a situation of a lost or stolen. In the event of delays shipping and transit can go up to 25 business days at the latest. You understand EmeraldLuvsOnyx LLC is not liable or responsible to refund you for your order once your package is handed over to USPS in any event that your package is missing, lost, or stolen.

By agreeing to this policy , you agree that a mistake in your address entered at checkout is not the fault of EmeraldLuvsOnyxLLC and we are not to be held liable if your package gets delivered to the wrong address . We currently do offer a change of address once your order is placed for a mandatory fee of $7. You agree to understand all chargebacks/ bank disputes of shipping related issues will result in full legal actions in the court of law as that is fraudulent as we list all disclaimers in the terms and conditions. If you happen to reach out about an incorrect address or if your order is returned to us, it will result in a cancellation of your order & a refund except the shipping fee.

Refund policy

You agree that EmeraldLuvsOnyxLLC is not responsible for issuing a refund for packages delivered to the wrong address, missing or withheld. Packages that are sent back to us will receive a refund of store credit. By agreeing to the terms and conditions you understand that all refunds are to be issued in store credit. During the COVID-19 pandemic we do not accept returns or last minute cancellations. You do understand there is a 30 day grace period to reach out about any inconvenience and anything past 30 days issues cannot be handled to prevent false accusations.

Privacy policy

March 17, 2022

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Emeraldluvsonyx values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to assure those affiliated with Emeraldluvsonyx of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards. We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Emeraldluvsonyx decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner. This Policy applies to Emeraldluvsonyx, and it governs any and all data collection and usage by us. Through the use of emeraldluvsonyx.com, you are therefore consenting to the data collection procedures expressed in this Policy. Please note that this Policy does not govern the collection and use of information by companies that Emeraldluvsonyxdoes not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected. Specifically, this Policy will inform you of the following 1. What personally identifiable information is collected from you through our website; 2. Why we collect personally identifiable information and the legal basis for such collection; 3. How we use the collected information and with whom it may be shared; 4. What choices are available to you regarding the use of your data; and 5. The security procedures in place to protect the misuse of your information. Information We Collect It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as: · Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested. · Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs. In addition, Emeraldluvsonyx may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service. Emeraldluvsonyxmay also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public. Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy. Why We Collect Information and For How Long We are collecting your data for several reasons: · To better understand your needs and provide you with the services you have requested; · To fulfill our legitimate interest in improving our services and products; · To send you promotional emails containing information we think you may like when we have your consent to do so; · To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so; · To customize our website according to your online behavior and personal preferences. The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy. Use of Information Collected Emeraldluvsonyx does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties. Emeraldluvsonyx may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from emeraldluvsonyx.com Emeraldluvsonyx may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered. Emeraldluvsonyxuses various third-party social media features including but not limited to Emeraldluvsonyx and other interactive programs. These may collect your IP address and require cookies to work properly.These services are governed by the privacy policies of the providers and are not within Emeraldluvsonyx's control. Disclosure of Information Emeraldluvsonyx may not use or disclose the information provided by you except under the following circumstances: · as necessary to provide services or products you have ordered; · in other ways described in this Policy or to which you have otherwise consented; · in the aggregate with other information in such a way so that your identity cannot reasonably be determined; · as required by law, or in response to a subpoena or search warrant; · to outside auditors who have agreed to keep the information confidential; · as necessary to enforce the Terms of Service; · as necessary to maintain, safeguard and preserve all the rights and property of Emeraldluvsonyx. Non-Marketing Purposes Emeraldluvsonyx greatly respects your privacy. We do maintain and reserve the right to contact you if needed for nonmarketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Emeraldluvsonyx products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice. Children under the age of 13 Emeraldluvsonyx's website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website. Unsubscribe or Opt-Out All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to elosupport@emeraldluvsonyx.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Emeraldluvsonyx will continue to adhere to this Policy with respect to any personal information previously collected. Links to Other Websites Our website does contain links to affiliate and other websites. Emeraldluvsonyx does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website. Notice to European Union Users Emeraldluvsonyx's operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy. Security Emeraldluvsonyx takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control. Acceptance of Terms By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes. How to Contact Us If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

terms of service

By consenting to Emeraldluvsonyx SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at [LINK to your contacts page or form, or email address] for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy [LINK to Your Privacy Policy] to determine how we collect and use your personal information.